Customer Service:
Mon - Fri: 6AM to 4PM (PST)
*Please note: Residents of New York are subject to a $25,000 limit of coverage. View NY Summary here. Insurance is underwritten by insurance company subsidiaries or affiliates of Chartis Inc. The descriptions provided herein are summary only. It does not include all terms, conditions and exclusions of the policies described. View our insurance Summary here. Coverage may not be available in all jurisdictions and is subject to actual policy language.
IMPORTANT ACCOUNT INFORMATION: * Seconds after verification of your identity through our signup process, your score and report are available for secure online delivery. For those selecting IdentityIntact™ Platinum subscription, you will be billed $15.95 for a minimum of 3 months and then $15.95 each month that you continue your membership beginning the fourth month, or if you selected the annual Platinum level membership, you will be billed the annual fee of $159.95 immediately. For those selecting the IdentityIntact™ Titanium subscription, you will be billed $25.00 for a minimum of 3 months and then $25.00 every month that your membership continues beginning the fourth month. If you selected the annual Titanium membership, you will be billed the annual fee of $259.95 immediately. If at any time during your membership you want to cancel the service, you can do this at any time to discontinue the subscription but no refunds will be issued once the annual membership is billed. If the monthly fee option was selected, and you choose to cancel within the first 3 months, you will be ineligible for a refund of the first three months subscription fees. To submit a cancellation, you must call 1-855-722-6737. General office hours are Monday through Friday: 8:00am - 5:00pm Pacific Standard Time. Victim Assistance is available 24/7. Any other form of a cancellation request will not be honored. Pursuant to the FACT Act, , you have the right to receive a free copy of your credit report once every 12 months from each of the three main nationwide consumer reporting companies at www.annualcreditreport.com or call 1-877-322-8228.